Frequently Asked Question
Have a question or comment? Feel free to message us anytime!
Where are you based?
Where are you based?
We are proudly based in the UK and ship across the United Kingdom and Channel Island.
Do you ship internationally?
Do you ship internationally?
Not at the moment. We currently only ship within the UK and across the Channel Island. Stay tuned as we expand our delivery options.
How long does shipping take?
How long does shipping take?
Standard delivery takes 2–5 working days. You’ll receive a tracking number once your order is dispatched.
What is your return policy?
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and with all tags intact. Please see our Returns Policy for full details.
To return an item, simply email us at business@shopmuhaya.com with your order number and reason for return, and we’ll guide you through the next steps.
Are your products true to size?
Are your products true to size?
Yes, our pieces are designed to fit true to size. Please refer to our Size Guide for specific measurements to help you find the perfect fit.
Do you restock sold-out items?
Do you restock sold-out items?
We try our best to restock popular pieces. If something you love is sold out, join our waitlist or follow us on Instagram for restock updates.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to be the first to know about exclusive offers, launches, and promotions
How can I contact you?
How can I contact you?
You can reach us anytime at business@shopmuhaya.com or through our Contact Us page. We aim to respond within 24–48 hours.
